FAQ
We do everything we can to keep our website up-to-date so you can find what you are looking for. Our search bar at the top of our website is a great starting point. If you still can't find what you are looking for, you can come back here.
Here are some quick links:
Looking for a Hegner Scroll Saw Part?
Find what you are looking for at the links below.
See all Hegner Scroll Saw Parts
Looking for a Hegner Scroll Saw Accessory?
Go to our Hegner Scroll Saw Accessory page or if you know what you are looking for, use the search bar at the top of our website.
Need help using or troubleshooting your Hegner Scroll Saw?
See our Hegner Support & Troubleshooting guide.
What payment methods do you accept?
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover, and more)
- Shop Pay
- Apple Pay
- PayPal
If you've purchased from us before and have used alternative payment methods, please reach out.
Do you accept international orders (outside the U.S.)?
Many of our products are available to ship to international customers. However, some of our brands including Apollo Sprayer and Tormek are not available for purchase outside of the US. To find out if your international order can be processed, please make an inquiry at orders@advmachinery.com.
Please also be aware that our products are made specifically for the USA market. As such, some products may not be compatible or certified for use with other countries electrical safety standards but all of our products are certified to USA standards.
To receive a shipping quote for International Orders please send a shipping quote request to orders@advmachinery.com.
If you are happy with our quote we will prepare an order and process your payment through our website.
Can you ship to a PO Box?
We are unable to ship to PO Boxes at this time. We apologize for the potential inconvenience.
What happens after I order?
Within a few minutes after you place your order, you will receive an order confirmation email from us (please allow at least 15 minutes). This means we have your order in our system. Shortly thereafter, we communicate with our fulfillment centers to get your order ready for shipment as quickly as we can.
We do our best to keep our product pages up-to-date and will list backordered items but from time to time, we may miss one. If that is the case, we'll let you know right away via email and will solve any inconvenience this may cause you.
How long will it take to ship?
We do our best to communicate shipping times and any potential delays right on our product pages. Most of the time, our products ship within 0-2 business days from our fulfillment centers located around the United States. After your order has shipped from our fulfillment center, you’ll receive tracking information by email within 24 hours.
We recommend using the tracking number link in your Shipping Confirmation email from us for the most accurate shipping time estimates on your order. Please allow 24 to 48 hours for the tracking number link to provide a location.
Please feel free to follow up with us should there be any delays and we will help get you more information.
Do you offer expedited shipping?
We may be able to offer special expedited shipping on certain products. Please reach out to us with the items you'd like to order and when you need them by and we can see if we can help.
What is your return policy?
Please see our return policy page.
What is your cancellation policy?
Orders cancelled prior to shipment will be refunded in full less the non-refundable 3% payment processing fee charged to us by the credit card processor (Shopify or PayPal).
Orders that have already shipped will need to follow our return policy procedures.
What do I do if my product arrived damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note when signing for delivery or do not accept the delivery.
If you do accept delivery you are required to immediately take photos of the damaged packaging or products inside the packaging and provide the photos to us within 48 hours of delivery.
Please send photos of all damaged goods to support@advmachinery.com and we will help you begin the return process.
What are the Warranties on your Products?
All of the products on our website come with a manufacturer warranty (unless specifically stated on the product page).
If you are experiencing any issues with your product, we will work with you to determine the best course of action to get your item fixed or replaced under warranty. Please provide your order number when reaching out.
See our Warranty page for more information.
If Advanced Machinery’s brands are so good why haven’t I heard of them before?
Quite simply, we are a small, family-owned business. We are not mass marketers with huge advertising budgets focused on marketing. Instead we are tool aficionados who appreciate the highest levels of quality even when the mass market may not.
Ask an industry professional or insider about our brands, and they’ll respond like a car collector to a vintage Ferrari or AC Cobra. These cars are some of the most desirable and valuable on the planet, yet you’ve probably never seen one on the road or at a local car dealer. It’s no different with Advanced Machinery products: even though they have a low profile in the marketplace, any knowledgeable insider would be happy to own our entire catalog of products if money were no object. Try any of our products and discover the "Advanced Machinery Advantage" for yourself!
Where are your products manufactured?
We do no manufacturing of our own, although we do have exclusive manufacturing contracts with some of our suppliers. Our suppliers are located all over the globe, with our primary foreign products sourced in Germany, Sweden, and Switzerland, while our major US goods come from California and Pennsylvania.
How long has Advanced Machinery existed?
We were founded in 1975! We are proud to soon celebrate our 50th anniversary in 2025.